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FieldN feature — scheduling and dispatchField service scheduling and dispatch software with smart dispatch
Thirty jobs, twelve technicians, one dispatcher. FieldN tells the dispatcher who should take each job — and why.
Quick answer
FieldN smart dispatch scores every free technician for a job on five things: skill match, distance from the job, today's workload, customer ratings, and whether the customer has a preferred technician. The dispatcher sees the ranked list with the score behind it and assigns in one click. A live GPS map, dispatch rules, service areas, shifts, geofences and mileage logs complete the picture. See everything in FieldN.
How FieldN decides who goes
Skill match
Jobs list the skills they need; technicians who have them score highest.
Distance
The technician closest to the job scores higher, from their live location.
Workload
A technician with a lighter day scores higher, so work is spread fairly.
Rating
Customer ratings lift the technicians your customers like.
Customer preference
If the customer has a preferred technician, they get a bonus.
Live map and records
The live GPS map, geofences, travel and mileage logs show where the team is and has been.
Three apps, one system: a booking portal and app for your customers, a technician app for Android and iPhone, and the office back end for dispatch, contracts, stock, invoices and HR. See all FieldN features.
Dispatching a job in FieldN
- New job: a booking arrives for a chiller repair in Business Bay.
- Ranked list: FieldN shows the technicians who have the chiller skill, nearest first, with their workload and rating.
- Assign: one click; the job pushes to the technician's phone.
- Track: the live map shows them on the way; the customer gets the update.
- Records: travel and mileage are logged for the day.
Scheduling and dispatch tools in FieldN
Set once in Settings, used on every job.
- Smart dispatch ranking with score breakdown
- Dispatch rules
- Skills per technician and per job
- Service areas (territories)
- Shifts, schedules and time off
- Teams for multi-person jobs
- Live GPS map of technicians
- Geofences
- Travel and mileage logs
- Recurring jobs and contract visits
Who dispatches with FieldN
Scheduling & dispatch software — frequently asked questions
How does FieldN smart dispatch choose a technician?
It scores each technician on skill match, distance from the job, today's workload, customer ratings and customer preference, and shows the ranked list with the score behind it.
Can I see technicians on a map?
Yes. The live GPS map shows where technicians are, with geofences, travel and mileage logs.
Can FieldN assign a team to a job?
Yes. Jobs can be assigned to a team as well as to one technician.
See FieldN set up for your dispatch team
Book a free demo. We load your services, prices and team, and show the booking app, the technician app and the office side working together. Pricing is quoted for your team size and the modules you need.
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FieldN answers all of these — one system for booking, dispatch, the field and the office. See FieldN.