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Field service software for isp & telecom installersISP and telecom field service software for installations, fault tickets and SLAs
Hundreds of installs and fault tickets a week, each with an SLA, a router to hand over and a signal reading to record. FieldN dispatches by area and skill, tracks every device issued and shows you the SLA before it is missed.
Quick answer
FieldN is field service software for internet service providers, fibre and cable contractors and telecom installers. New connection orders and fault tickets come in from the portal, WhatsApp or your office; smart dispatch assigns by area, skill and workload; technicians record signal readings, photos of the termination and the serial of the router or ONT issued, and take the customer's signature; complaints carry SLA timers with escalation; CPE and cable stock move from warehouse to van to customer. See everything in FieldN.
What slows a ISP or telecom field service company down — and how FieldN fixes it
SLA breaches you learn about from the customer
Fault tickets carry SLA timers with escalation, so the office sees the ones about to breach and reassigns.
Technicians sent across the city
Smart dispatch ranks technicians by distance, skill and workload; the live map shows where every team is.
Routers and ONTs vanish
Every device issued is recorded with its serial against the customer and comes off van stock; cable and connectors are counted per job.
No proof of signal at handover
The install checklist records optical power or signal level, photos of the termination and the customer's signature.
Contractors and own staff mixed up
Teams and skills per technician; attendance, timesheets and commissions per install in the built-in HR.
Customers call to ask when
Appointment, on-the-way and done messages go out on their own; status is available on WhatsApp.
Three apps, one system: a booking portal and app for your customers, a technician app for Android and iPhone, and the office back end for dispatch, contracts, stock, invoices and HR. See all FieldN features.
A fibre installation in FieldN, start to finish
- Order: the new connection order comes from your portal or office with the address, plan and preferred slot.
- Dispatch: FieldN suggests the technician for that area with fibre skill; the job and the materials needed land on their phone.
- On site: the technician checks in, records cable used, the ONT serial issued, the signal reading and photos of the termination.
- Close: the customer signs, the installation report goes out, and the install fee is invoiced if you charge one.
- Support: faults become tickets with SLA timers, dispatched to the nearest technician with the customer's install history.
One system for every kind of telecom field work
FTTH and broadband installations
New connections with device serials, signal readings and signature.
Fault tickets and SLA
Complaints with SLA timers, escalation and the install history on the technician's phone.
Enterprise and leased line installs
Office connections as projects with survey, stages and handover.
Tower and site maintenance
Planned visits to towers and shelters, generators and batteries as assets.
Read moreCPE and cable stock
Routers, ONTs, drop cable and connectors across warehouses and vans.
ISP & telecom installers software — frequently asked questions
What is the best field service software for an ISP?
The best ISP field service software dispatches installs and fault tickets by area and skill, tracks SLA timers, records device serials and signal readings on the technician's phone, and manages CPE and cable stock. FieldN does all of this in one system.
Can FieldN track SLAs on fault tickets?
Yes. Complaints carry SLA timers with escalation, so the office sees tickets about to breach and can reassign them.
Can I record the router or ONT serial issued to a customer?
Yes. Devices are stock items with serials; issuing one on a job records it against the customer and removes it from van stock.
Can technicians record signal readings and photos?
Yes. Build the install checklist with signal or optical power fields and photo steps; the technician fills it and the customer signs on the phone.
Does FieldN work for telecom contractors with many teams?
Yes. Teams, skills and areas per technician, smart dispatch by workload, a live map, and HR with attendance, timesheets and commissions per job.
See FieldN set up for your ISP or telecom field service company
Book a free demo. We load your services, prices and team, and show the booking app, the technician app and the office side working together. Pricing is quoted for your team size and the modules you need.
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FieldN answers all of these — one system for booking, dispatch, the field and the office. See FieldN.