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Field service software for it field supportIT field service software for onsite support, IT AMC and SLAs
A printer down at the bank branch, a switch failing at the clinic, forty laptops under one AMC. FieldN runs onsite IT support with SLA timers, asset records and engineers who arrive knowing the device.
Quick answer
FieldN is IT field service software for IT support companies, managed service providers and IT AMC providers. Clients raise tickets in the portal, on WhatsApp or by phone; each ticket carries an SLA timer and goes to an engineer with the right skill; laptops, desktops, printers, servers and network devices are assets with serial number, warranty dates and service history; and IT AMC contracts plan preventive visits and raise the contract invoices. See everything in FieldN.
What slows a IT service company down — and how FieldN fixes it
SLA breaches cost you the contract
Every complaint has response and resolution timers, escalation and a root cause when it is closed.
Which device is this?
Each laptop, printer, server or switch is an asset with manufacturer, model, serial number, warranty dates and every past visit.
The wrong engineer goes
Skills such as networking, printers or servers decide who is suggested for each ticket.
Preventive visits under AMC
IT AMC contracts plan the quarterly health checks for every site and raise the invoices on schedule.
Service reports for the client
Checklists, photos and the client's signature become a PDF job card after every visit.
Spares and replacements
Toner, drives, cables and spare devices in stock, with parts used logged on each job.
Three apps, one system: a booking portal and app for your customers, a technician app for Android and iPhone, and the office back end for dispatch, contracts, stock, invoices and HR. See all FieldN features.
An IT support ticket in FieldN
- Ticket: "Branch printer not printing" comes in from the client portal or WhatsApp, linked to the printer asset.
- SLA: the 4-hour response timer starts; the supervisor sees it on the board.
- Dispatch: a printer-skilled engineer near the branch is suggested and assigned.
- Fix: the engineer replaces the fuser, logs the part, takes a photo and gets the branch manager's signature.
- Close: the root cause is recorded, the job card PDF goes out, and the part is billed or covered by the AMC.
IT field work FieldN handles
Printer & copier service
Breakdown calls, toner and parts per machine.
Network & Wi-Fi installation
Site survey, proposal, install project and handover.
Server & data centre support
Planned checks and emergency calls with SLAs.
POS & retail hardware support
Onsite support for shops and restaurants.
IT field support software — frequently asked questions
What is IT field service software?
It manages onsite IT work: support tickets with SLAs, engineer dispatch, device records, preventive visits under AMC, service reports and billing. FieldN does this with a client portal and a technician app.
Can FieldN track laptops and printers under an AMC?
Yes. Each device is an asset with manufacturer, model, serial number and warranty dates, linked to the AMC contract that covers it.
Does FieldN have SLA timers for IT tickets?
Yes. SLA policies set response and resolution times; tickets show the timer, escalate when needed and record a root cause.
See FieldN set up for your IT service company
Book a free demo. We load your services, prices and team, and show the booking app, the technician app and the office side working together. Pricing is quoted for your team size and the modules you need.
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FieldN answers all of these — one system for booking, dispatch, the field and the office. See FieldN.