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Field service software for printers & office equipmentPrinter and copier service software for AMC, meter readings, toner and breakdowns
Hundreds of machines under AMC or rental, each with a meter, a toner schedule and a service history. FieldN records the reading on every visit, ships the toner from stock and never lets a contract lapse.
Quick answer
FieldN is service software for companies that sell, rent and maintain printers, copiers and office equipment. Every machine is an asset with model, serial, install date and contract; technicians record the meter reading, work done, toner and parts used on each visit; breakdown calls carry SLA timers and go to the nearest technician with that brand's skill; AMC and rental contracts plan the visits and raise the invoices; stock covers toner, drums and parts across the warehouse and vans. See everything in FieldN.
What slows a printer and office equipment service company down — and how FieldN fixes it
Hundreds of machines, no single record
Each printer or copier is an asset under the customer with serial, contract, readings and every visit.
Meter readings on paper
The visit checklist asks for the meter reading; it is saved on the asset with the date for billing and reports.
Toner sent and never billed
Toner, drums and parts issued come off stock and go on the job card and invoice, or against the contract.
SLA breaches with office customers
Breakdown calls carry SLA timers with escalation; the office sees what is about to breach.
Contracts end and nobody renews
Renewal reminders before the contract ends, with the renewal quote ready.
Customers chase for status
On-the-way and done messages, and job status on WhatsApp.
Three apps, one system: a booking portal and app for your customers, a technician app for Android and iPhone, and the office back end for dispatch, contracts, stock, invoices and HR. See all FieldN features.
A copier breakdown in FieldN, start to finish
- Call: the office manager reports a paper jam error on WhatsApp or the portal; the job opens on that machine with the SLA.
- Dispatch: FieldN suggests the nearest technician with that brand's skill; the asset history lands on their phone.
- On site: the technician records the meter reading, the fault, parts and toner used, and photos.
- Close: the customer signs, the service report goes out, and work outside the contract is invoiced.
- Contract: the next PPM visit is on the plan; the renewal reminder comes before the contract ends.
One system for every kind of office equipment work
Copier rental and cost-per-copy
Rental machines with meter readings recorded on every visit for your billing.
Breakdown calls with SLA
Complaints with timers, escalation and brand skill dispatch.
Toner and consumables supply
Deliveries from stock against the customer or contract.
Installation and relocation
New machine setup and office moves as jobs with handover signature.
Printers & office equipment software — frequently asked questions
What is the best software for a copier service company?
The best copier service software keeps an asset per machine with serial and contract, records meter readings on every visit, tracks toner and parts from stock, dispatches breakdowns with SLA timers and reminds you before contracts end. FieldN does all of this in one system.
Can technicians record meter readings on each visit?
Yes. Add the meter reading to the visit checklist; it is saved on the machine's asset record with the date.
Can FieldN track toner issued to customers?
Yes. Toner and parts are stock items; issuing them on a job or delivery records them against the customer and removes them from stock.
Does FieldN handle printer AMC and rental contracts?
Yes. Contracts list the machines covered, plan the visits, raise the invoices and remind you before renewal.
Can breakdown calls have SLA timers?
Yes. Complaints carry SLA timers with escalation so the office sees which calls are about to breach.
See FieldN set up for your printer and office equipment service company
Book a free demo. We load your services, prices and team, and show the booking app, the technician app and the office side working together. Pricing is quoted for your team size and the modules you need.
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FieldN answers all of these — one system for booking, dispatch, the field and the office. See FieldN.