Home › FieldN › FieldN Blog › WhatsApp for field service
FieldN feature — WhatsAppWhatsApp for field service: let customers book, track and pay on WhatsApp
Your customers already message you on WhatsApp. FieldN turns those messages into bookings, quotes, complaints and payments — and answers the "where is the technician?" question for you.
Quick answer
FieldN connects to the WhatsApp Business API on your own number. A WhatsApp assistant lets customers book a service and pay for it, ask for a quote, raise a complaint and check the status of a job. Your team sends invoices, estimates, job cards and payment links on WhatsApp, and contract invoices, renewal notices and marketing campaigns go out on WhatsApp too. Every message is kept on the customer's record. See everything in FieldN.
What customers can do on WhatsApp
Book a service
The assistant walks the customer through the service and details, and the booking lands in FieldN.
Ask for a quote
A quote request becomes a draft estimate for your team to price and send back on WhatsApp.
Raise a complaint
Complaints are logged with SLA timers, just like the portal.
Check job status
"Where is my technician?" answered without a phone call.
Pay for the booking
The assistant sends a payment link and confirms the booking only once the payment has really arrived.
Documents on WhatsApp
Invoices, estimates, job cards, payment links, contract invoices and renewal notices.
Three apps, one system: a booking portal and app for your customers, a technician app for Android and iPhone, and the office back end for dispatch, contracts, stock, invoices and HR. See all FieldN features.
A WhatsApp conversation in FieldN
- Hi: the customer messages your number and gets the menu.
- Book: they choose "Book a service" and answer a few questions.
- Pay: a payment link arrives; once paid, the booking is confirmed.
- Status: on the day, they ask "where is my technician?" and get the job status.
- After: the job card and the invoice are shared on WhatsApp.
Businesses that run on WhatsApp
WhatsApp for field service — frequently asked questions
Can customers book a service on WhatsApp?
Yes. FieldN's WhatsApp assistant lets customers book and pay, ask for a quote, raise a complaint and check job status.
Do I need the WhatsApp Business API?
Yes. FieldN sends and receives through the WhatsApp Business API on your own number, set up in Settings.
What can I send on WhatsApp?
Invoices, estimates, job cards, payment links, contract invoices, renewal notices and marketing campaigns. Booking and "technician on the way" updates go by SMS, email or app notification.
See FieldN set up for your service business
Book a free demo. We load your services, prices and team, and show the booking app, the technician app and the office side working together. Pricing is quoted for your team size and the modules you need.
Book a free demo fieldn@mycodlabs.com Explore FieldNPeople also search for
FieldN answers all of these — one system for booking, dispatch, the field and the office. See FieldN.