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Subscription and activation

See your plan and when it ends, then switch it on in one of two ways: pay online with a card, or enter an activation key.

The Subscription and activation screen in MC-POS.
The Subscription and activation screen in MC-POS.

Steps

  1. Open it

    My Business → Activation.

  2. Read your current plan

    The top card shows your plan name, the date your access runs until, the days remaining, how many users you have, and the modules the plan includes.

  3. Choose how to activate

    There are two ways. Pay online with a card under Available plans — the next page, "Pay online (Dodo Payments)", walks through it. Or enter an activation key from your provider, as below.

  4. Enter an activation key

    While you are on a trial, after your plan has run out, or in its last 7 days, an Activation key box appears. Paste the key into it and click Activate. Your access date moves forward at once.

    Enter an activation key

  5. No key yet? Ask for one

    Use Request by email or Request on WhatsApp. The message is already filled in with your business name and account ID.

  6. Trouble with activation?

    At the bottom of the page, message us on WhatsApp or send an email. Your business name and account ID are filled in for you.

  7. See past renewals

    Subscription History lists every activation and renewal on this business.

  8. What happens on expiry

    The cloud is the authority. Once a subscription lapses, the browser locks the affected sections and the till app stops syncing.

Good to know

  • A key works once. Keys come from your provider — paying online does not need one.
  • The key box and the request buttons only appear when you need them: on a trial, after expiry, or in the last 7 days. An online subscription renews by itself, so the request buttons stay hidden while it runs.
  • Sections vanishing from your left menu after an expiry is the subscription gate doing its job.