The till app · 85 / 91

Syncing

How the till and the cloud stay in step, and what to do when they do not.

Steps

1. It syncs on its own

   Whenever there is a connection. You do not have to think about it day to day.

2. Force a sync

   Use the sync button — or pull down, on a touchscreen — after changing prices in the browser and wanting them on the till now.

3. Read the status

   The app shows when it last synced and how many records are waiting.

4. Deletions travel too

   A document deleted in the browser is removed on the till, and the other way round.

5. If a record will not sync

   The app shows what failed and why, and keeps it rather than dropping it.

Good to know

• Where the same record was changed in both places, the change made on the till is kept, because that is where the customer was standing.
• Do not reinstall the app while records are still waiting to sync. Get the count to zero first.