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Credit notes

A formal document reducing what a customer owes you — for a return, an overcharge or an agreed allowance.

Steps

1. Open it

   Sales → Credit Notes.

2. Raise one

   Against an invoice, or standalone for an adjustment.

3. Understand the effect

   A credit note reduces the receivable. It does not move stock by itself — a sales return does that.

4. Apply it

   Set it against an open invoice, or leave it on account for next time.