Delete your account

How to request deletion

Send an email to fieldn@mycodlabs.com with the subject "Delete my FieldN account" and include:

• The business or company name your account belongs to.
• The email address or phone number you sign in with.
• Which app you use: the field staff app, the customer booking app or the web platform.

Send the request from the email address or phone number registered on the account where possible. If you cannot, we will ask you a few questions to confirm your identity before proceeding.

Who can request what

• Field staff and office users. You can request deletion of your own user account. Your employer controls the business records you created while working (jobs, photos, notes), so those stay with the company unless the company also asks for them to be removed.
• Customers using the booking app or portal. You can request deletion of your customer profile, saved addresses, saved cards and booking history held by the business you booked with.
• Company administrators. You can request closure of the whole company account, which removes all users, customers and business data for that company.

What is deleted

• Your profile: name, email, phone number, photo, password and sign-in sessions.
• Device data: push notification tokens and location history collected by the field staff app.
• Saved addresses, saved payment methods and notification preferences.
• Chat messages and comments you sent are anonymised so they no longer identify you.

Once deleted, your account can no longer be used to sign in and the data cannot be recovered.

What may be kept and why

• Invoices, payments and accounting records, where tax or accounting law requires the business to keep them. These are retained in anonymised form where possible.
• Records needed to resolve a dispute, enforce our Terms or comply with a legal obligation.
• Security and access logs, kept for up to 12 months and then deleted.
• Encrypted backups, which are overwritten within 30 days.

How long it takes

We acknowledge every request within 3 working days and complete deletion within 30 days of confirming your identity. You will receive an email when it is done. Backups containing your data are overwritten within a further 30 days.

Deleting the app is not the same

Uninstalling the FieldN app from your phone removes the app but not your account. To have your data removed, send the request above. You can also ask the business you work for or booked with to remove your account from its side; it can do this from the web platform.

More information

The FieldN Privacy Policy explains what data we collect and how long we keep it. Questions about this process can be sent to fieldn@mycodlabs.com.