Legal

Refund Policy

14-day money-back guarantee on every MC-POS Cloud purchase. No questions asked.

Last updated  ·  Applies to MC-POS Cloud, the MC-POS apps and mycodlabs.com

This policy applies to MC-POS Cloud subscriptions sold by Mycodlabs Technologies through our website.

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders, and it handles refunds.

14-day money-back guarantee

If you are not happy with your purchase for any reason, ask for a refund within 14 days of the payment and you will get a full refund. No questions asked.

This applies to every payment: a new subscription, a renewal, and extra users added during a term.

How to request a refund

Use either of these:

  • Use the link in your Dodo Payments receipt email, or open Manage billing in MC-POS Cloud; or
  • email mcpos@mycodlabs.com with the email address you paid with or your order number.

The refund goes back to the original payment method. Your bank may take 5 to 10 business days to show it.

Cancelling a subscription

You can cancel at any time from your account (Manage billing in MC-POS Cloud) or by emailing us. After cancelling, you will not be charged again. Your data stays available for export for 90 days, as set out in the Terms of Service.

Statutory rights

Nothing in this policy removes rights you have under the consumer law of your country. Where local law gives you a stronger refund right, that law applies.

Contact

Mycodlabs Technologies, India. Email mcpos@mycodlabs.com or WhatsApp +91 81299 31286.

Questions about this document?

Email mcpos@mycodlabs.com or message us on WhatsApp. We answer legal and billing questions from the same address as everything else.