Terms of Service

The service

MCPOS Cloud is business management software provided as a subscription. It includes point-of-sale billing, inventory, purchasing, customers, invoicing, accounting and — depending on your plan — HR, an online store, loyalty, and usage-based AI and WhatsApp services.

We may add, change or withdraw features. Where a change materially reduces the functionality of a paid plan, we will tell you before it takes effect and you may cancel for a pro-rata refund of the unused term.

Accounts and users

A user is one login. You pay per user, per year. You are responsible for everything done under your account, including by your staff.

• Keep credentials confidential and do not share a single login between people who should have their own.
• Tell us promptly at mcpos@mycodlabs.com if you believe an account has been compromised.
• You must give accurate business and billing details and keep them current.

Plans, fees and renewal

Prices are shown on our pricing page in US dollars, per user, per year, and are billed annually in advance. Local taxes such as VAT are added where the law requires it.

• Renewal. Subscriptions renew for a further year unless you tell us otherwise before the term ends. We will send a renewal notice in advance.
• Adding users mid-term. Charged pro rata for the remainder of the term.
• Usage-based add-ons. AI Assistance and WhatsApp are metered — AI by request, WhatsApp by message at the rate set for your country. Usage is visible in your back office and billed in arrears.
• Late payment. If an invoice is unpaid we may suspend access after written notice. Your data is not deleted during suspension.

Price changes apply from your next renewal, never mid-term, and we will give at least 30 days' notice.

Your data

Your business data is yours. Products, customers, sales, stock and accounting records that you or your staff enter remain your property. We do not sell it, and we do not use it to train AI models.

• You can export your data at any time while the subscription is active.
• We process it only to provide and support the service, as described in the Privacy Policy.
• You are responsible for the lawfulness of the personal data you put into the service — for example, that you may hold your customers' contact details and message them.

Acceptable use

You may not use the service to:

• break any applicable law, including tax, invoicing and e-invoicing rules;
• send unsolicited bulk messages, or message people who have not consented where consent is required;
• upload malware, attempt to gain unauthorised access, probe or load-test our systems without written permission;
• resell, sublicense or white-label the service without a written agreement;
• reverse engineer the software except to the extent that restriction is unenforceable by law.

Offline use and sync

The POS apps are designed to keep working without an internet connection and to sync when the connection returns. You accept that:

• data entered offline exists only on that device until it syncs, so a device lost or wiped before syncing may lose those records;
• where the same record is edited on two devices while offline, the service applies its conflict rules and the outcome may not match either edit exactly.

Sync as often as your connection allows, and keep device backups enabled.

Availability and support

We aim to keep the cloud service available at all times but do not promise uninterrupted operation. Planned maintenance is scheduled outside peak retail hours where practical and announced in advance where it is likely to be noticed.

Support is provided by email and WhatsApp during business hours. Paid plans above Essentials receive priority support. We do not currently offer a contractual uptime SLA with service credits; if you need one, contact us and we will discuss it separately.

Compliance and tax features

The service includes features that support tax compliance, including KSA ZATCA e-invoicing and UAE VAT invoicing and reports.

These features assist you; they do not transfer responsibility. You remain responsible for the accuracy of your filings, for configuring taxes correctly for your business, and for meeting the obligations of your jurisdiction. Verify your setup with your accountant before relying on it.

Third-party services

Some features rely on providers outside our control — payment gateways such as UPI and Stripe, WhatsApp Business messaging, app stores, and cloud hosting. Their terms and charges apply in addition to ours, and their outages may affect the corresponding feature.

Intellectual property

The software, its interface, the MCPOS and My Code Labs names and logos, and the documentation remain ours. Your subscription grants a non-exclusive, non-transferable right to use the service during the term, and nothing more.

If you send us feedback or feature suggestions, we may implement them without obligation or payment.

Warranties and liability

The service is provided "as is". To the fullest extent permitted by law we exclude implied warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, our total liability arising out of or relating to the service in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost revenue, lost data, or indirect or consequential loss.

Nothing here limits liability that cannot lawfully be limited, including for fraud or death or personal injury caused by negligence.

Suspension and termination

You may stop using the service at any time; cancellation takes effect at the end of the paid term, and the Refund Policy governs any refund.

We may suspend or terminate access if you materially breach these terms, if payment remains overdue after notice, or if required by law. Except where the law or the severity of the breach prevents it, we will give notice and a reasonable chance to put it right.

After termination we keep your data available for export for 90 days, then delete it on the schedule in the Privacy Policy.

Changes to these terms

We may update these terms. The "last updated" date at the top always reflects the current version. For material changes affecting a paid subscription we will give notice by email or in the product before they take effect. Continuing to use the service after that date means you accept the revised terms.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute, without regard to conflict-of-law rules.

Before starting proceedings, please contact us — most disagreements are resolved by a conversation.